shipping policy
at boomi sindikat, we strive to deliver our handcrafted products from indonesia to europe efficiently, ensuring your experience is seamless and transparent. below, you’ll find all the details regarding our shipping process, timelines, and costs.
shipping regions
we currently ship to most european countries, including germany, france, the netherlands, italy, and more. if your country is not listed at checkout, please contact us directly.
shipping options
1. standard shipping
reliable shipping via DHL with tracking provided.
delivery time: 7–14 business days.
shipping cost: €25–€40 depending on the order size and weight.
2. express shipping
priority shipping with expedited customs clearance.
delivery time: 3–5 business days.
shipping cost: €50–€70 depending on the order size and weight.
3. free shipping
available for larger purchases as a thank-you to our customers.
delivery time: 7–14 business days.
eligibility: orders above €300.
taxes & duties
customs duties: import duties and taxes are the buyer’s responsibility unless specified as delivered duty paid (DDP) during checkout. these fees vary by country and are typically around 10–15% of the order value.
transparency: an estimate of taxes will be displayed at checkout where applicable, but the exact amount may depend on your local customs office.
order processing
processing time: orders are typically processed within 2–3 business days.
notification: you will receive an email with your tracking number once your order is shipped.
packaging
all products are shipped in eco-friendly, premium packaging to ensure they arrive in perfect condition.
shipping partners
we work directly with reliable logistics providers, such as DHL, UPS, and FedEx, to ensure your package reaches you safely and on time.
returns and refunds
returns: items can be returned within 14 days of receipt in their original condition. customers are responsible for return shipping costs unless the product is defective or damaged.
refunds: processed within 7 days after receiving the returned item.
additional notes
some remote areas may incur additional shipping fees or extended delivery times. please ensure your shipping address is accurate to avoid delays.
contact us
if you have questions about shipping or need assistance with your order, please reach out to our customer support team at [email address/phone number].